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Where are you located?Our locations include: Dallas 11241 Leo Ln Dallas, TX 75229 Austin 2700 W Pecan St #201 Pflugerville, TX 78660
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Do you do deliveries for windows?We currently only provide deliveries in the Dallas area. Austin is pick-up only. Deliveries are available upon request (FEES INCLUDED)
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Do I need to measure my own windows?You can choose to have your professional contractor measure your windows, or one of our team members can assist you with measurements. PLEASE NOTE that we are unable to take responsibility for any inaccuracies if an outside contractor measures the windows, and refunds will not be applicable in such cases.
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Can I return my window if it's the wrong size or color?All sales are final. Please make sure to verify your sales order before signing and submitting payment. If you have an issue with your order please contact us at INFO@BUENAVISTAWINDOWS.NET or call us at (469) 805-8098
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Can you send someone out to inspect my windows or install replacement parts?We offer window services on BuenaVista Windows Brand only.
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How much do replacement windows cost?Multiple factors will affect the pricing of a window including, window type, material, features, color, glass, and more. For accurate pricing send us an email (provided below) for a quote. DALLAS - INFO@BUENAVISTAWINDOWS.NET AUSTIN - INFOATX@BUENAVISTAWINDOWS.NET
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How long will it take to receive my windows?Our standard lead time is between 3-4 weeks. If you would like them sooner we offer rush orders within 1-2 weeks with an additional fee. *Painted frames (Bronze & Full Black) will require an additional week to process.
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What payment methods do you accept?We accept most credit and debit cards, cash, and money orders. We also offer financing for those who qualify. We cannot accept checks.
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What different types of windows do you offer?BuenaVista Windows offers single-hung, sliding, and picture windows with the option to custom stack or combine multiple windows. We also offer other customization options including specialty shapes, grid styles, colors, and glass varieties.
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Do all of your products come with screens?Yes, all Single Hung and Slider windows come included with screens.
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What are my glass options?All our products come with standard Low-E-366 Argon-filled glass. However, we also offer Low-E 240, 270, and 5527 as alternative options.
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What are Low-E windows?Low-E windows, short for “Low-Emissivity” windows, refers to the glass being utilized. Low-E is an energy-efficient coating that reduces the amount of heat that can pass through the glass while still allowing visible light to enter, improving energy efficiency and comfort in homes and buildings.
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What frame color options do you offer?Vinyl: White, Almond, Clay Painted: Almond/Bronze, Clay/Bronze, White/Bronze, Black/Black (B21 Series only) Laminate: White/Black *Painted frames will require an extra week to process
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Do my windows come with a warranty?Please take a look at our warranty below to see what is covered.
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Am I eligible for lifetime coverage mentioned in the limited warranty?Not all products are eligible for lifetime warranty. To see if your product qualifies for a lifetime warranty please visit our warranty page below.
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What do I need to provide to get parts under warranty?Before making a claim please see our warranty to see if your product is eligible. Contact us to make a claim: By email: projects@buenavistawindows.net By phone: 469-805-8098 By mail: 11241 Leo Ln Dallas, TX 75229 Please provide the following when submitting a claim: -Your name and contact information -Proof of purchase (Invoice number is sufficient) -Detailed description of the issue, please include video and or pictures for a quicker resolution
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